Refund policy

My artwork can be returned (insured with tracking) as long as it is undamaged and in all of it's original packaging.

The buyer is responsible for the return shipping fee. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at creativfoto@sbcglobal.net. 

If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. I'm sorry but items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at creativfoto@sbcglobal.net. I want to make things right for you. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at creativfoto@sbcglobal.net.